Returns Policy
The customer is entitled to return the good(s) in 7 days from the date of delivery. To enhance the hassle free returns, ensure to follow the return policy guidelines detailed hereafter.
The item must be in the same condition that you receive it, unworn or unused, with tags, and in original packing. You will need the receipt or the proof of purchase enclosed with the return as applicable.
To initiate a return, please contact us at support@cloc.in or log into your account.
If your return is accepted, a real time tracking ID and return shipping label will be provided to the customer to enhance the return experience. Items sent back to us without first requesting a return will not be accepted.
The refund process will be initiated within two working days after successful completion of the returns to the hub.
You can always contact us for any return question at support@cloc.in.
Shipping
We can ship to virtually any address in the world. At our e-commerce website, we strive to provide our customers with the best possible shopping experience. We understand the importance of timely and efficient shipping, and therefore, we have a comprehensive shipping policy in place to ensure that your orders are delivered to you in the quickest and most reliable manner possible.
Delivery Timeframe:
We aim to deliver your order within 7-10 business days from the date of order confirmation. However, please note that delivery times may vary depending on your location and the availability of the product. In some cases, it may take longer to deliver to remote areas.
Shipping Charges:
We offer free shipping for all orders. Please note that this policy may be subject to change based on promotional offers, sales, and other factors.
Order Tracking:
We offer order tracking on all shipments. Once your order has been shipped, you will receive an email notification with a tracking number. You can track your order using the tracking number provided on our website.
Shipping Partners:
We work with leading logistics partners to ensure timely delivery of your orders. Our shipping partners include but are not limited to FedEx, DHL, Blue Dart, and India Post. Depending on your location and the availability of the product, we may use different shipping partners to fulfil your order.
Delivery Attempts:
Our shipping partners will make three delivery attempts before returning the package to our warehouse. In case of failed delivery attempts, we will contact you to reschedule the delivery. Please note that additional charges may apply for re-delivery attempts.
Delivery Address:
Please ensure that the delivery address provided by you is accurate and complete. We will not be responsible for any delays or failed deliveries caused by incorrect or incomplete delivery addresses.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team within 48 hours of receiving the order - support@cloc.in. Parcel opening video is mandatory for damaged or missing goods complaint or to raise any complaint related to goods. One single video is required.Close images of damaged products are mandatory to process claim.
We will arrange for a replacement or refund as per our return policy.
